Google’s AI set to streamline the building of Dialogflow and Botcopy website chatbots for govs. BYOC model still the gold standard.

Google Public Sector and Botcopy provide data privacy, security, and ADA 2.1 AA accessibility for government agencies. Google’s new LLM will make building in Dialogflow easier than ever.

This week, Google announced the imminent release of new and improved generative AI tools across their Workspace. Exciting!

But the part that has Botcopy supercharged is the potential to connect conversational AI flows in Dialogflow CX with foundational LLMs — combining granular functionality and limited knowledge bases with larger ones, helping public sector agencies build robust conversational AI solutions in a fraction of the time. So what does all that mean in plain English? 🤔 Read on to find out.

But first, just a heads up – Google’s AI tech suite is rapidly evolving and complex. It has invited testers — among them, Botcopy | Google Cloud Partner. 🎉

Follow us on LinkedIn and subscribe to the Botcopy Blog for updates. If you’re a developer, join Botcopy’s Slack channel for insider news, tech support, and camaraderie with our Botcopy Brigade of power users worldwide. Last, to automatically receive Botcopy email reports, download our CEO Dustin’s free eBook, The Ultimate Contact Center AI Setup.

So you’re probably aware that Google is all about security, privacy, and appropriate messaging and will not rush products out haphazardly.

The public sector wouldn’t have it any other way, so Google Public Sector and your government agency remain a perfect pairing. So let’s take a look at what’s up.

A quick recap on the BYOC model for the public sector

First, regardless of the new AI Google’s introducing, Botcopy remains the most sophisticated web chat UI layer and the one Google recommends. We’ve always embraced the BYOC (bring-your-own-cloud) philosophy, becoming the go-to standard for public sector agencies.

With a BYOC approach, government agencies (and enterprises) have a secure Google Cloud Project that they control entirely, with all the data, billing, and backend functionality handled safely and securely.

Google Cloud Platform is secure and reliable. Netflix, Airbnb, and Tesla are among its users, and numerous local, state, and federal government agencies. Furthermore, with GCP and Botcopy combined, there’s no need to compromise on front-end or back-end excellence; unlike with one-stop-shop solutions, you’ll get the best of both worlds.

Moreover, Google Cloud Platform is the fastest-growing, most innovative, and most wisely cautious cloud provider. They are committed to safety and mitigating risk, as evidenced by their LLM technology’s more controlled and measured roll-out.

Generative AI changes everything.

Prepare to be effortlessly productive within Google’s top apps. They’ll add generative AI to Docs, Gmail, Slides, and more.

But our primary focus at Botcopy is how Generative AI will impact the Dialogflow agent-building process. Developers will connect their Dialogflow agents with foundational LLMs while maintaining control over granular functionality. When that happens, buckle up!

So let’s step back and get on the same page by defining some key concepts.

• Generative AI: AI that can generate new content based on existing data. This tech can help you create verbiage for your bot’s answers or automatically handle an enormous range of user queries that don’t match your pre-programmed answers. It can keep your chatbot’s info up-to-date without manual work. It could even help you to code your backend fulfillment by generating or checking your code.
• Foundational LLM: A pre-trained language model, a great foundation to build onto with your conversational AI flows in Dialogflow CX. Pre-loaded general knowledge, or commonly-used flows, can quickly give your bot a base understanding and abilities.
• Granular functionality: You can adjust every aspect of your bot UX. After all, generative AI is a head start, not a “one-and-done” thing. You’ll want to review the results, customize the conversational AI flow and determine the sort of guardrails you wish to implement. Attention to detail is essential for the public sector; everything has to be accessible, appropriate, and accurate.
• Combining limited knowledge bases with larger ones: Self-explanatory phrase, but you can connect a narrow knowledge base with a more extensive, comprehensive one. Therefore, you can respond to many general user queries while leveraging siloed or private data for the high-value questions specific to your use case.

Google and Botcopy: the ultimate stack for high-traffic government websites.

First, let’s briefly go over the front-end UI: Botcopy. Regardless of what’s happening on the backend, government website chatbots must meet accessibility requirements on the front end. The Botcopy chat UI – out of the box – has all the features to meet those standards. Our messenger and live chat suite meet ADA 2.1 AA (see our Accessibility audit), the standard for government agencies. Our chat window detects browser language preferences and supports 32+ languages so your information and services can be accessible to everyone.

I am proud of our partnership with Botcopy to help high-traffic public sector websites become even more accessible. — Lynn Martin, Vice President, Google Public Sector

Thanks, Lynn!

We value our partnership with Google and work closely with them to ensure the best outcomes. While Botcopy is primarily an enterprise SaaS, we often advise on Dialogflow CX best practices and fundamentals for creating an engaging front-end UX. Here’s my recent video about Botcopy response types and when to use which ones.

Beyond our eye-pleasing UI and flexible, rich-content components, Botcopy’s top-of-funnel features and customizations provide nearly endless possibilities, can detect website and user behaviors, and keep context as the user moves throughout your website. Advanced features include Botcopy’s Window Methods, Window Events, Ref Parameter Detection, JWT authentication, and more. See our documentation for a comprehensive breakdown.

Now, let’s switch gears and talk about your bot’s backend, entirely built on Google Cloud, primarily on Dialogflow CX, but also extends to other vital bot analytics and database management products.

It’s comforting to know that Google CCAI is an omnichannel solution that works with telephony, messaging apps, and Botcopy’s web chat. So you can put your chat experience wherever your users are. At the center of the CCAI well-oiled machine sits Dialogflow CX, the most potent conversational AI flow builder, NLU engine, dialog management system, and integrated fulfillment system. So ultimately, Google Cloud offers everything your government agency will need today and tomorrow concerning the automation of your communication systems.

Start preparing now.

Once Generative AI comes to Dialogflow CX, hold on tight. Building other-worldly intelligent Dialogflow and Botcopy website chatbots will be quite an experience.

Gone are the days when clumsy chatbots were the target of ridicule. Instead, you will quickly create helpful conversational AI solutions, helping citizens and allowing government resources to go to more pressing tasks.

And I can’t emphasize enough that your solution will be more than talk. It will have the power to DO. It will listen and respond adeptly with uncommon intelligence and empathy and execute complex, authenticated, multi-step tasks that previously required human intervention.

Just imagine what this will do to your operations. What a meaningful time to be in your position. Enjoy.

Start this fantastic journey now with a Dialogflow and Botcopy account. Grab a free trial.

Then, start interacting better with citizens on your high-traffic website today. Save millions on contact center expenses, remove support backlogs, reduce call volume, and serve your citizens better instantly.

At the same time, you’ll be positioning yourself to use Google’s generative AI tomorrow because you’ll have all the foundational pieces in place and will have mastered them.

Need help? Don’t hesitate to reach out — we’ll show you how to get started. In addition, our free eBook will help.

You can do it! Please enter a new era with us. Let’s talk it over.